1. Object

The proposal and sale on the website "" integrate a distance contract governed by Articles. 50 et seq. of Legislative Decree September 6, 2005, n. 206 (Consumer Code), as well as Legislative Decree April 9, 2003 n. 70 (so-called Law on Electronic Commerce). The purchase of products is intended for consumers and retailers. These General Terms and Conditions of Sale govern the relationship between the Customer and Loom fair trade for the purchase of Products marketed by Loom fair trade on the aforementioned website The Customer is required to read carefully the terms and conditions of sale that Loom fair trade has made available in order to allow the latter to reproduce and store the Conditions in accordance with the provisions of art. 12 - com. 3° D. Legislative Decree no. 70/2003.

2. Methods of purchase

To proceed with the purchase, the Customer must select the Product(s) and insert them in the Shopping Cart, proceed with the registration by entering their personal details, following the instructions, presented by the registration program, must fill out the appropriate payment form in electronic format on the site. The forms must be completed in their entirety. If the Customer needs to modify the purchase order and the data contained therein before the payment procedure, he will have the opportunity to modify the Product(s) or the quantity of the Product(s) he intends to purchase by intervening on the Products in the Shopping Cart. Once this operation has been completed, you can update the summary of the purchase order and confirm the purchase by proceeding to the next step "Checkout". The Customer must enter the data relating to shipping, invoicing and select the type of payment. 

Attention: The products are described in detail showing the name of the model, the size, the materials used and the color. The image accompanying the color and the photo of the product have a purely descriptive value and the color of the product may be different from that represented by the monitor of your computer because of the particular calibration configured by the user of the PC. Therefore Loom Soc Coop is not responsible for any color difference between the actual product received and the image of the product reproduced on the screen, however, the customer can still exercise the right to return the product in the manner and terms set out in this document.

3. Conclusion of contract

The order confirmation with the pro-forma invoice from Loom fair trade sent to the Customer at the e-mail address indicated shall constitute acceptance of the contractual proposal by Loom fair trade. The contract shall be deemed to have been concluded and shall be binding on both parties. This order confirmation sent by Email from Loom fair trade shall contain the indication of the Product(s) purchased; the indication of the price and delivery costs. The Customer may check at any time the content of the purchase contracts concluded by using the "order status" function which will allow him to access his historical archive.

4. Methods of payment

The prices of the Products are expressed in Euro. The price of the Product will be the one indicated on the website at the time of ordering. Therefore, any price increase or decrease, even in relation to promotional sales prior to or subsequent to the purchase order, shall not be relevant. The Customer may pay by bank transfer or PayPal by providing the requested data that will be handled directly by the institutions issuing the credit cards. The information will be encrypted through the use of encryption systems that prevent its use by third parties. At the end of the operation, if the same is successful, the payment system will send an email to the customer to confirm the transaction and Loom fair trade an email to authorize the delivery. 5. Consegna dei Prodotti e relativi tempi

5. Delivery of Products and related times

The delivery of the Product(s) will be carried out by Corriere Poste Italiane - SDA or GLS; the times will vary according to the destination, the moment in which the order will be acquired and the availability of the Product(s) itself. For the available goods Loom fair trade will deliver to the Courier within 3 working days after receipt of the purchase order. Except for unforeseen circumstances and/or force majeure, delivery times on the national territory (with the exception of the smaller islands and disadvantaged areas) will be equal to a maximum of 4 working days from delivery to the Courier. Upon receipt of the Product(s), the Customer must verify that the package is perfectly closed and the seal intact. Customers are invited not to collect the package if it is NOT intact. The Customer shall immediately report any complaints to the SDA Courier; otherwise, the Product(s) shall be deemed to have been duly delivered. In case of absence of the customer, the courier will leave a postcard (notice of passage) with instructions for return within 24 hours or with instructions for collection at the post office. Then, within the next 48 hours, the SDA Courier will make a further attempt to deliver the goods and make a telephone contact. After this time the package will automatically return to the warehouses of Loom fair trade.

6. Warranties and defective products

The products purchased from the site "" are subject to the discipline, as applicable, referred to in Articles. 128 et seq. Legislative Decree 206/05 on sales contracts and guarantees for consumer goods. This warranty will apply to the Product that presents conformity defects and/or malfunctions not found at the time of purchase, provided that the Product itself is used correctly and with due diligence, i.e. in compliance with its intended use and as provided for in any technical documentation, with compliance with the various operating rules indicated therein. In the event of a defect, the cost of returning the product(s) to our warehouse, either by courier or postal service, shall be borne exclusively by the customer. The Seller shall not be held liable in the event of loss of returned products, shipments to incorrect addresses or delays in the delivery of returned products, it being understood that the customer assumes all risk of such shipment.

In the event that a change of goods is requested, the new product will be shipped only after we have received the original and we have verified the conditions. The shipping costs and the cost of sending the exchange goods are to be borne by Loom fair trade.

7. Right of withdrawal

Pursuant to and for the purposes of Articles 64 et seq. D. Legislative Decree no. 206/05 the customer may exercise the right of withdrawal, without penalty and without specifying the reason. The customer must follow this procedure: a) Communicate by e-mail that you intend to return the goods to specifying the order number and the items you intend to return;

b) Provide, using a courier of your choice, the shipment of the product(s) to our warehouse Loom Soc. Via delle Conserve 1/5 - 52100 Arezzo (AR) T. 3494219887, carefully packed in the original packaging and packaging box. Loom fair trade will proceed, by bank transfer, only to the refund of the cost of the Product(s) indicated in the purchase order, net of shipping costs. Shipping is the responsibility of the Customer. The exercise of the right of withdrawal will be ineffective if the returned Product is not intact, or the packaging of the Product is missing, or for lack of integral elements of the Product or for damage to the Product for reasons other than transport. Furthermore, for technical reasons related to the normal use of the Products, the Products themselves must not under any circumstances be worn, used, washed or damaged. The returned Products must be sent to Loom fair trade in a single shipment. Loom fair trade reserves the right not to accept items of the same order returned and shipped at different times. It is possible to request a change in the colour and/or model of the Product(s) purchased in the same way as explained above and indicating on the same form the model and the colour that is requested as a replacement. Loom fair trade will proceed with the replacement once it has ascertained that the returned Product(s) are/are intact and packed in the original packaging. If the replacement product has a higher price than the previous one, the customer is required to pay the difference by contacting Loom Soc Coop at number t. +39 3494219887.

8. Privacy Policy

Loom Fair Trade collects and processes your data exclusively to provide you with information about our company and for the purpose of providing our services and improving the quality of our services. The processing of your data for the purposes mentioned above will take place mainly by automated and computerized, for the time strictly necessary to achieve the purposes for which they are collected, always in compliance with the rules of confidentiality and security required by law. The data will be processed by employees and / or professionals appointed by Loom fair trade, which will carry out their activities under the direct supervision and responsibility of the company itself. The provision of your personal data to Loom fair trade is absolutely optional and any refusal to provide it will not have any consequences except, of course, the impossibility of being able to provide you with the information and services you request online. The data, or some of them, may be communicated to: (i) persons who are companies or professional firms that provide assistance and advice to Loom fair trade, with particular but not exclusive reference to accounting, administrative, legal, tax and financial matters; - persons whose right to access the data is recognized by legal provisions or orders of the authorities; (ii) persons delegated and / or appointed by Loom fair trade to perform activities related to the provision of computer services and / or telematics. Your data will not be disclosed either via the Internet or by other means. You may consult, modify, oppose or have deleted your personal data or, in any case, exercise all the rights granted to you pursuant to Article 7 of Legislative Decree 196/2003, by sending an e-mail to or by writing to: Loom Soc Coop Via delle Conserve 1/5 - 52100 Arezzo (AR).

9. Information and complaints

For information, complaints and / or clarifications on the conditions of sale and products, the customer can contact No. 3494219887 from Monday to Friday from 8:30 to 19:30 or send an e-mail to:

10. Applicable law and jurisdiction

These General Terms and Conditions of Sale may be amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be considered operative from the date of publication on the website For any legal disputes, the place of jurisdiction will be Arezzo in Italy.

11. Changes and Updates

These General Terms and Conditions of Sale may be amended from time to time also in consideration of any regulatory changes. The new General Terms and Conditions of Sale will be considered operative from the date of publication on the website