Shipping & Delivery

Delivery and Order Processing

Orders are processed from 8.00 to 16.30 Monday to Friday. Orders placed after 15:30 on Friday will be processed the following Monday. Orders for products available will be processed within 3 working days after receipt of payment. All stages of the process and the status of your order will be visible in your personal account.
To verify information about an order is asked to log into your account in the "My Orders" or to make a phone call to tel: (+39) 333 4470195 or email to

Shipping costs

The shipping cost for Italian customer will be € 9.65 including VAT for each carton.
The transport costs for extra Italian expeditions are as follows: 20 € for (Austria, Belgium, Denmark, Germany, Luxembourg, Netherlands, Poland, Czech Rep., Slovakia, Slovenia, and Hungary), 25 € in (France, United Kingdom and Spain), 35 € in (Croatia, Estonia, Finland, Greece, Ireland, Malta, Portugal, Romania and Sweden) and 50 Euros in (Switzerland, Balearic and Canary Islands, Madeira and Norway) and 90 euros in the other countries of the world . Italian extra shipping charges are not subject to tax / VAT.

Please note that the order proposal and the pro-forma invoice are not binding for the customer who may cancel them. The sale will become effective and final at the time of payment. Upon receipt of payment LOOM will issue the invoice, send it by e-mail and send the goods to the customer.